Customer Service


Customer Service Topics

More Information

Please click on the topic of interest and you will be taken to that specific information! If you don't see an answer to your question in the related section, please email Send an Email info@PearlBeadSale.com.

About Us

PearlBeadSale.com was launched in March 2006 and is operated by Beaded Impressions, Inc. which has been in business since 2002. We are located in Boulder, Colorado.

We are an online (only!) store. This means that all products and web site navigation have been optimized for viewing and purchasing on the internet. We update our site daily (and sometimes hourly) to place items that are out of stock on 'Temporarily Out' status. When new stock comes in that doesn't look like the previous batch, we try to take a new picture so that you know what you are getting. Obviously, items such as pearl beads will always vary, but we do our best to make your buying experience a predictable one.

We don't operate a physical store. This allows us to offer deeply discounted pricing—we don't pay for rent of an expensive store front. We also don't have to hire employees to staff a physical store. We share resources with our other on-line stores: abeadstore.com, JewelryPlus.net, and DailyBeadSale.com.

Our secure shopping cart ensures that your personal data is protected as you place your orders. We guarantee you that we do not sell, trade or exchange customer lists or e-mail addresses with anyone! See our complete Privacy Policy for details.

Satisfaction Guarantee

We take pride in our reputation for quality and excellent value. If for any reason you are dissatisfied with a purchase we will assist you with a prompt exchange, refund or credit. That is our guarantee to you, our valued customers!

How to Place an Order

Please use our secure shopping cart to order at your own convenience whenever feasible. This is the fastest, easiest, and most secure method of placing your order.

You can also call our order desk at 1.800.532.8480, Monday-Friday between 8:30AM-5PM, Mountain Standard Time. Please have your order organized and ready to go when you call us with all part numbers available for the items you wish to order. Please leave a message with your name return phone number if you are forwarded to our voice mail and we will call you back as soon as we can.

How to Contact Us

For Support Issues:
If have questions about an order in process, delivery status, or problems with an order you received from us, you can either login to your account on our website (upper right corner of page, click "My Account" and click on "Contact Support") or you can email us at Send an Email info@PearlBeadSale.com.

For general questions, we prefer contact by email. We have a small staff and we can most efficiently handle your questions and requests by email. Our email address is: Send an Email info@PearlBeadSale.com.

Hours:
We answer the phone & e-mail, process & ship orders Monday through Friday, 8:30am until 5:00pm. If you email us during the evening or on weekends, you may get an immediate response. If you leave us a phone message during those times, it will get processed on the next business day.

Telephone:
1.800.532.8480 or 1.303.442.1933. Please NOTE we are in Colorado on Mountain Standard Time. Our telephone numbers are: Remember, you can email us anytime!

Fax:
1.303.379.3850. Important: please provide your email address and phone number on the fax so we know how to contact you.

Correspondence:
Send any items that must be mailed to:

Beaded Impressions, Inc.
3200 Carbon Place, Ste #101
Boulder, Colorado 80301

Quantity Discounts on Strands

PearlBeadSale.com offers assortable pricing discounts based on the total number of strands purchased in a single order. Any combination of stranded products can be used to achieve a higher discount level. The discount applies only to items delivered on a strand (pearls, mother of pearl or coral). Each page containing qualified strands is marked with Assortable Discounts!. Quantity pricing is available to all buyers.

Assortable Pricing—Any Combination of Stranded Pearls

  • 1-9 Strands: 0% Discount
  • 10-49 Strands: 15% Discount
  • 50+ Strands: 30% Discount

Prices posted on our website indicate the price for each strand based on these three pricing tiers. Discounted prices appear automatically in your shopping cart as you add strands.

Quantity discounts are not available on pearl beading supplies, metal beads and findings, or wire and chain products.

Print Catalog

We do not offer a printed catalog for any of our products as they are updated frequently.